Returns, Replacements & Refunds

Your Satisfaction is Our Priority

At Furniture Hut, we are dedicated to providing you with the highest quality furniture for your home. If, for any reason, you need to return or exchange a product, we’re here to make the process as seamless as possible. Our policy goes beyond UK legislation and is designed with your satisfaction in mind.

1. Eligibility

• You may initiate a return or exchange within 14 days of receiving your item(s).
• If your item is faulty or defective, we will cover the return shipping costs.

2. How to Start a Return or Exchange

Upon arrival, please inspect the packaging or product for any signs of damage, tears, or discrepancies. If you notice any issues, please refuse the product and sign it as ‘damaged’ or ‘wrong item sent’ with the courier.

Initiating a return or exchange is easy:

a. Contact Us: Reach out to our customer support team via [email protected], you can also use the Contact Us page for assistance.

b. Provide Information: Please include your order number and a brief description of the reason for the return or exchange. We’re here to assist you promptly.

For Returns of Damaged Products, Replacement Parts, or Exchanges, We Require the Following Information:

• Part numbers affected (found in the instruction manual).
• Clear images of all affected parts, both close-up and full views.
• Batch number if required (found on the outside of the box).
• Images of all boxes on arrival.

3. Return Shipping

• In most cases, customers are responsible for return shipping costs.
• If your item arrived damaged or is defective, we will provide a prepaid shipping label for your return or arrange a courier collection.

4. Processing Timeframe

• As we liaise with manufacturers for replacements and missing parts, the processing time may vary based on the specific manufacturer. We will keep you informed and updated throughout the process.

5. Refunds & Replacements

• Upon receiving the returned item, we will inspect it, and the refund or replacement process will commence.
• Refunds may take up to 5 working days from the date we receive the item back.

At Furniture Hut, your satisfaction is our priority. We’re here to assist you throughout the returns and exchanges process. If you have any questions or need further assistance, please don’t hesitate to contact us. Our Live Chat support is available from 9am-6pm, alternative you can send us a message via the Contact Us page.