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Orders & Delivery:
Do you offer free delivery?
Yes, we offer free delivery on all orders within the UK. Sit back, relax, and let us bring your new furniture to your doorstep at no extra cost!
How long does delivery take?
Our standard delivery time is usually within 2-5 working days. We strive to get your furniture to you as quickly as possible without compromising on quality. Our courier will contact you to arrange a delivery date or we will provide you with tracking information so you can track your delivery.
Can I track my order?
Certainly! Once your order is dispatched, our courier will get in touch with you to confirm the delivery date and provide all the necessary information. They will keep you updated on your furniture's journey, ensuring you know exactly when it will arrive. If you have any questions or need further assistance, our customer support team is always here to help.
What if I don't like the furniture after it's delivered?
We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your furniture, please contact our customer support within 14 days, and we'll assist you with returns or exchanges.
What payment methods do you accept?
We offer various convenient payment options to ensure flexibility for our customers. In addition to traditional payment methods such as credit/debit cards, we also accept payment through Klarna and Paypal credit, which allows you to split your purchase into manageable instalments.
We use a secure and reliable payment gateway, to process all transactions. With these options, you can choose the payment method that suits you best and enjoy your new furniture without any financial burdens.
Do you offer financing options?
Yes, we understand that purchasing furniture can be a significant investment, and we want to make it more affordable for our customers. That's why we offer flexible payment methods such as Klarna, Clearpay, and PayPal Credit, allowing you to spread the cost of your purchase into convenient instalments. With these financing options, you can enjoy your new furniture while managing your budget effectively. Simply choose your preferred payment method during checkout.
Can I request a custom furniture piece?
Currently, all our furniture is ready-made and available as shown on our website. However, we are actively exploring the possibility of offering custom furniture pieces in the future. We understand that everyone has unique preferences, and we aim to provide more personalized options to meet our customers' needs. Stay tuned for updates on any custom furniture services we may introduce.
Shipping & Returns:
Do you offer international shipping?
Currently, we primarily focus on delivering furniture within the UK. However, we understand that there may be customers outside the UK who are interested in our products. If you are an international customer, please contact our customer support team with your location details, and we will assess the possibility of shipping to your country.
Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that changes to the delivery address may result in adjustments to the delivery timeframe.
What measures do you take to ensure the safe delivery of furniture?
We take the utmost care to ensure your furniture arrives in excellent condition. Our furniture is packaged securely and protected with appropriate padding and packaging materials. We also partner with reliable and experienced courier services that specialise in handling furniture deliveries.
Where will my furniture be delivered? Can it be brought into a specific room?
We understand that convenience and placement are important factors when it comes to furniture delivery. Our standard delivery includes doorstep delivery, where the courier will bring the furniture to your designated delivery address. However, delivery to a specific room inside your home is at the discretion of the delivery personnel.
We work with trusted courier partners who prioritise the safe transportation of your furniture. While they will make every effort to accommodate requests for room delivery, it ultimately depends on factors such as the size and weight of the furniture, accessibility, and any specific instructions provided by the courier.
If you have any special requirements or would like to discuss the possibility of room delivery, please reach out to our customer support team. We will do our best to assist you and provide clarity regarding the delivery process. Our goal is to ensure a smooth and satisfactory delivery experience for you.
Do you deliver to all parts of the UK?
We are delighted to offer furniture delivery to customers across the UK mainland (excluding Highlands and Ireland). This means that as long as your address is within the UK mainland, we'll be able to deliver your furniture right to your doorstep.
Please note that there may be some remote areas within the UK mainland that may have limited delivery coverage. If you are unsure whether your address falls within our delivery range, we recommend reaching out to our customer support team who will be more than happy to assist you.
We are constantly working on expanding our delivery network and reaching more areas, so if we currently don't deliver to your location, please check back with us in the future as we may be able to serve your area. If you have any further questions or need assistance with your delivery, please don't hesitate to contact us. Our friendly customer support team is always here to help.
Aftersales
Do you provide warranties for your furniture?
Yes, we take pride in the quality of our furniture, and we offer a 12-month warranty on all our products. This warranty covers any manufacturing defects or faults that may arise during normal use. If you encounter any issues with your furniture within the warranty period, please contact our customer support, and we will be happy to assist you.
Do you offer assembly services?
At the moment, we do not offer assembly services for our furniture. However, we are actively considering providing this service in the near future to make the furniture-buying experience even more convenient for our customers. We understand that assembling furniture can be time-consuming, and we aim to offer hassle-free solutions. We appreciate your patience and look forward to potentially offering assembly services soon.
How can I contact your customer support?
We strive to provide excellent customer support and assistance. The quickest way to reach our customer support team is through our live chat feature, available on our website. If a representative is not online at the moment, you can leave a message, and we will get back to you as soon as possible. Additionally, you can also reach us by emailing us at [email protected]. Our dedicated support team is here to help you with any enquiries, concerns, or feedback you may have
What should I do if my furniture arrives damaged?
We understand how disappointing it can be to receive damaged furniture, and we apologize for any inconvenience caused. If your furniture arrives in a damaged condition, we are here to assist you.
Firstly, we recommend inspecting the item upon delivery. If you notice any damages to the furniture or its packaging, we kindly ask you to note down the issue on the delivery note before signing for the delivery. This step is crucial in ensuring that we can address the issue effectively with our suppliers and delivery partners.
After noting the damage, please contact our customer support team immediately. We will guide you through the next steps and work towards a swift resolution. Our dedicated team will assess the situation and provide you with the necessary support to either arrange for a replacement or initiate a repair process.
Your satisfaction is important to us, and we are committed to resolving any issues promptly. We appreciate your cooperation in helping us maintain the quality of our products and services.